User talk:SNHennessy

Welcome[edit]

Hello SNHennessy and welcome to Wikipedia! I am Ukexpat and I would like to thank you for your contributions.

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ukexpat (talk) 17:10, 8 April 2009 (UTC)[reply]

Conflict of interest?[edit]

If you have a close connection to some of the people, places or things you have written about in the article Coca-Cola Enterprises, you may have a conflict of interest. In keeping with Wikipedia's neutral point of view policy, edits where there is a conflict of interest, or where such a conflict might reasonably be inferred from the tone of the edit and the proximity of the editor to the subject, are strongly discouraged. If you have a conflict of interest, you should avoid or exercise great caution when:

editing or creating articles related to you, your organization, or its competitors, as well as projects and products they are involved with;
participating in deletion discussions about articles related to your organization or its competitors;
linking to the Wikipedia article or website of your organization in other articles (see Wikipedia:Spam); and,
avoid breaching relevant policies and guidelines, especially those pertaining to neutral point of view, verifiability of information, and autobiographies.

For information on how to contribute to Wikipedia when you have conflict of interest, please see our frequently asked questions for organizations. For more details about what, exactly, constitutes a conflict of interest, please see our conflict of interest guidelines. Thank you. --Orange Mike | Talk 17:33, 8 April 2009 (UTC)[reply]

{{Help me}} My recent changes to a page (Coca-Cola Enterprises) did not save for some reason. I submitted them properly and included reference links.

They were reverted; I have asked the person who reverted them why they decided to do so. //roux 20:00, 8 April 2009 (UTC)[reply]

This person is a PR employee of Coca-Cola Enterprises and should not be editing that or any related articles. She has made no edits unrelated to her employer. --Orange Mike | Talk 20:06, 8 April 2009 (UTC)[reply]

Talk: So are you saying I cannot edit the page to update the information? It shares older information that I was trying to update. I also included reference links to back up the content.

If you have a close connection to some of the people, places or things you have written about in the article John Brock (CEO), you may have a conflict of interest. In keeping with Wikipedia's neutral point of view policy, edits where there is a conflict of interest, or where such a conflict might reasonably be inferred from the tone of the edit and the proximity of the editor to the subject, are strongly discouraged. If you have a conflict of interest, you should avoid or exercise great caution when:

editing or creating articles related to you, your organization, or its competitors, as well as projects and products they are involved with;
participating in deletion discussions about articles related to your organization or its competitors;
linking to the Wikipedia article or website of your organization in other articles (see Wikipedia:Spam); and,
avoid breaching relevant policies and guidelines, especially those pertaining to neutral point of view, verifiability of information, and autobiographies.

For information on how to contribute to Wikipedia when you have conflict of interest, please see our frequently asked questions for organizations. For more details about what, exactly, constitutes a conflict of interest, please see our conflict of interest guidelines. Thank you. This is your second warning. Please stop editing CCE-related articles. --Orange Mike | Talk 20:10, 8 April 2009 (UTC)[reply]

Coca-Cola Enterprises[edit]

Thanks for the message. Your edits were saved but were reverted by Orangemike, probably because they were non-neutral, in breach of Wikipedia's neutrality policy. Please discuss with Orangemike on his talk page. – ukexpat (talk) 20:50, 8 April 2009 (UTC)[reply]

Have you not read any of the articles to which we have provided you links? Yours seems to be an account with no purpose but to edit articles where you have a severe conflict of interest and should not be editing. --Orange Mike | Talk 21:00, 8 April 2009 (UTC)[reply]

I apologize, but I am new to Wikipedia and am trying to learn the ropes as I go along. I did not think what I was posting to the pages were written in a non-neutral tone. Today, I was merely trying to update old information with current facts and figures. Am I not allowed to do that? I was also told that I could upload a photo of John Brock. If you could please be patient with me and clearly explain what I am allowed to do, I would greatly appreciate it. --SNHennessy (talk) 21:06, 8 April 2009 (UTC)[reply]

Coca-Cola Enterprises[edit]

Talk I do work for Coca-Cola Enterprises in the Public Affairs and Communications department. As I stated above, I am new to Wikipedia. I was tasked with updating our company information on the site as some of it was out-of-date and also incorrect. I was not trying to be biased. I may be misunderstanding the 'talk page' within the article page. I though I was being transparent with my edits by providing a brief summary each time and providing reference links.

I have read through the conflict of interest policies and believe the information I was providing/updating follows the terms. If you were not okay with me including awards that CCE has recently received, it is okay to leave them out. However, the other information I edited was around the company's CRS goals and measurements of where it is today, which were incorrect or old data on the page prior to my edits. Could we make those edits? --SNHennessy (talk) 22:47, 8 April 2009 (UTC)[reply]

It is best to avoid editing articles relating to your organization entirely, due to the conflict of interest involved. If you do edit such an article, there are two important policies that you must follow while editing. Edits that don't conform to these rules are likely to be removed.

Verifiability: Content that is added must be published by a reliable source. This means a third-party source - for most content, your company website does not count as a source. You need to avoid original research. This means that information that is included must have been published by someone other than yourself (or your company).
Neutral point of view: Wikipedia strives to keep the tone of its articles neutral. Both favorable and unfavorable information may be included, but advertising is not permitted and neither are attacks. If you can quote the opinions of relevant authoritative sources, please do so, but disproportionately favoring one viewpoint is not allowed; such edits will be removed and will most likely lead to a block if you are editing under a conflict of interest.

To put it another way, articles should be written in natural, but neutral, language and merely summarize factual information from third-party articles, studies, reports and books that are already in print. This is in contrast to what many people with a conflict of interest do, which is to write in a promotional tone summarizing their own highly favorable personal knowledge and opinions of the topic. If you can write articles just by summarizing sources in a neutral tone, it is much less likely that you will run into any kind of problems with other editors.

I generally advise people in your situation, particularly people in the PR industry (for whom blindness to promotional language is an occupational hazard), to suggest changes on the talk page of the subject article, so that less biased editors can look them over and make use of those which meet our criteria summarized above. I am rather bothered by the question "Could we make those edits?" If you are allowing other people to use this account, it becomes a "role account": something which is not permitted here. You and only you are authorized to edit using this account.

Do you have any intention of using this account to make contributions in areas where you do not have a severe conflict of interest? We have no interest in serving as a tool for anybody's public relations department, but nobody here is hostile to you as an individual human being trying to make her way in this crazy world. --Orange Mike | Talk 12:29, 9 April 2009 (UTC)[reply]

Thank you for the clarity. Going forward, I will only suggest changes for something that is incorrect or out-of-date. When I asked if we could make changes, I did not mean I am sharing my account with anyone. I have not and will not share my account. I was asking for all CCE employees, in case anyone wanted to make edits to the page. This would help us decide if we need to make mention of it in our internet Code of Ethics. I did not create this account to only edit pages involving CCE. As I said, I am new to this, so I wanted to start out making changes to pages that I had factual information, so I could warm up to Wikipedia. --SNHennessy (talk) 13:26, 9 April 2009 (UTC)[reply]

Not unprecedented; a common newbie mistake is to edit where you have expertise, but also a massive conflict of interest (COI). I would suggest that you put into your Internet Code of Ethics, "Don't edit Wikipedia articles on CCE, our competitors, suppliers, etc. It's far more trouble than it's worth, due to their stringent restrictions on conflicts of interest, and can harm the firm's reputation." Any luck on the photo thing? --Orange Mike | Talk 13:32, 9 April 2009 (UTC)[reply]

I just tried uploading the photo, but it still did not work. I changed the file name to not include a period. It said that I am still not authorized. I believe I may need to wait until tomorrow to be able to add photos to pages. I will try again then. Thank you. --SNHennessy (talk) 15:17, 9 April 2009 (UTC)[reply]

Brock photo[edit]

For instructions on how to upload images, go to Wikipedia:Uploading images. One hint: it is a major mistake to put a period in a file name other than at the end to designate file type; so go for JohnFBrock.png, not JohnF.Brock.png or anything like that. Please make sure that the image you upload is one which you own (by you I mean you not Coca-Cola) or one which the copyright holder is willing to release to the world under one of our all-rights licenses. (Yes, I know, this is painfully complicated; but we're dealing with a planetload of intellectual property rights lawyers.) --Orange Mike | Talk 12:40, 9 April 2009 (UTC)[reply]

Why is it a major mistake, Mike? Works just fine in most OSs I can think of offhand...--SarekOfVulcan (talk) 21:40, 10 April 2009 (UTC)[reply]

--Orange Mike | Talk : I spoke with the photographer. He holds the copyright to the image, but Coca-Cola Enterprises and its individual employees (me) hold usage rights. Do I need to upload the image in the Wikimedia Commons? Does that open up use to anyone? The photographer would be more than willing to speak with whoever necessary to reinstate my rights to the image. Thank you. --SNHennessy (talk) 20:51, 14 April 2009 (UTC)[reply]

Talkback[edit]

Hello, SNHennessy. You have new messages at Wikipedia:Help desk.
You can remove this notice at any time by removing the {{Talkback}} or {{Tb}} template.

Replies have been made at the help desk. If the problem is solved, please place {{resolved}} ~~~~ at the top of the section. Thank you, Zoo Fari 22:26, 9 April 2009 (UTC)[reply]

Zoo Fari: I apologize, but I unfortunately do not see a response to my question on the Help desk page. I have rights to the image, so I should be able to upload it, correct? --SNHennessy (talk) 20:19, 14 April 2009 (UTC)[reply]