SmartAction
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| Company type | Private |
|---|---|
| Industry | Call center automation, IVR |
| Founded | 2009 |
| Founder | Peter Voss |
| Headquarters | , U.S. |
Key people | Peter Voss, Founder Kyle Johnson, CEO Ashvin Sampath, CFO Alex Tsepetis, Fractional Chief Technology Officer |
| Products | artificial intelligence-based self-service |
SmartAction provides artificial intelligence-based virtual agents (IVA) over voice, chat, and SMS. IVA is a cloud-based, hosted service. The company was founded by inventor and entrepreneur Peter Voss[1][2] and is headquartered in El Segundo, California.
History[edit]
In 2001, Peter Voss founded an R&D startup, Adaptive AI, Inc., to research and develop a prototype artificial general intelligence system based on his theory of intelligence.[1] In 2009 Voss founded Smart Action Company, LLC to commercialize this technology. Created out of Voss' research and development, SmartAction created its first practical application of this new technology focused on the management of inbound and outbound calls for contact centers.[3]
Technology[edit]
The company provides a Voice Registration platform that uses natural language speech recognition and is based on an object-oriented coding framework.[4] This platforms utilises a proprietary AI engine drive the conversation with the caller, intended to improve over time.[5][6] The platform is intended to make development and updates to the system quicker than older technology by using built-in knowledge and skills.
See also[edit]
- Artificial Intelligence
- Interactive voice response
- Speech recognition
- Speech synthesis (text-to-speech (TTS))
- Contact center
References[edit]
- ^ a b "Contributors, Kurzweil, (Retrieved Jan 5, 2015)
- ^ "El último paso lo ha dado Adaptive AI, que ha presentado el primer sistema artificial de inteligencia. El SmartAction "es un sistema interactivo de respuesta por voz que podrá ser instalado en robots", dice Peter Voss, su creador." Juan Manuel Daganzo Generación Robot; Los investigadores calculan que, en diez o quince años, los robots tendrán capacidades humanas muy desarrolladas 13/03/2009 Publico (Spain)
- ^ "Start-Up SmartAction Starts with IVR Release", SpeechTechMag.com 2009-01-12. Retrieved on 2009-08-11.
- ^ Intelligent Voice Automation, SmartAction, (Retrieved Jan. 5, 2015).
- ^ About, SmartAction, (Retrieved Jan 5, 2015).
- ^ "I'm Sorry, I Can't Connect Your Call, Dave", io9.com 2009-02-08. Retrieved on 2009-09-01.
Further reading[edit]
- Goertzel, Ben, ed. (2007). Artificial General Intelligence (1st ed.). Springer. ISBN 978-3-540-23733-4. Amazon.com page
- The First Conference on Artificial General Intelligence