Wikipedia:Articles for deletion/Parcel2Go

The following discussion is an archived debate of the proposed deletion of the article below. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review). No further edits should be made to this page.

The result was no consensus. Spartaz ^Humbug! 20:31, 24 December 2019 (UTC)[reply]

Parcel2Go[edit]

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I was the author of this article but in 2 years it has failed to be expanded beyond a stub. The references that it contains admittedly largely revolve around crowdfunding, and the sale of a stake to a private equity firm, in addition to routine coverage in industry publications. In conclusion therefore I am no longer convinced this passes WP:NCORP. Uhooep (talk) 12:48, 9 December 2019 (UTC)[reply]

Note: This discussion has been included in the list of Companies-related deletion discussions. Shellwood (talk) 13:19, 9 December 2019 (UTC)[reply]

Delete - As the person who tagged the article for notability, I concur. Outside of the stories about the company's funding and sale, the coverage popping up on the news is a couple entries in The Guardian's consumer complaint column. Such entries say little about notability, as the criteria is apt to be more "interesting complaint" than "vital company worth discussing". --Nat Gertler (talk) 14:01, 9 December 2019 (UTC)[reply]
Comment: Article creator/Afd nom please confirm they have no Wikipedia:Conflict of interest with Parcel2go. Thankyou. Djm-leighpark (talk) 09:25, 12 December 2019 (UTC)[reply]
- Comment: I confirm I do not have a COI with this company and never have done. Uhooep (talk) 12:00, 12 December 2019 (UTC)[reply]

@Uhooep Thankyou. While there was a couple of small indicators that made me feel I should ask the question they could far more probably triggered randomly. Thankyou for your answer which I totally accept and hope I did not offend. THankyou.Djm-leighpark (talk) 13:04, 12 December 2019 (UTC)[reply]

No worries, I can usually spot people with a COI trying to promote certain businesses or other articles a mile off on here, and if the article is clearly non-notable I promptly nominate them for AFD also. Uhooep (talk) 14:00, 12 December 2019 (UTC)[reply]

Keep: Based in the UK the name triggered a 'click' ... I know that name. I probably have used their website for parcel comparisons and may or may not have booked parcel courier through them with more chance that I have done. The article has been improved towards start class with an attempt to show this sustained company/website progression. One of the founders may also qualify for a spin off article as it happens. Djm-leighpark (talk) 09:25, 12 December 2019 (UTC)[reply]
Delete There is not a single reference that meets the WP:NCORP standard. Moneyweek is the only comprehensive article, and it's an interview with the founder where he says whatever he cares to. That doesn';t make an independent article. Everything else is a mere notice. DGG ( talk ) 18:25, 12 December 2019 (UTC)[reply]

Keep per the significant coverage in multiple independent reliable sources.

Robinson, Winifred (2017-09-04). "Parcel2Go: Why some You and Yours listeners feel let down by the parcel delivery service". You and Yours. Discussion about Parcel2Go happens from 28:10 to 33:55. BBC. BBC Radio 4. Archived from the original on 2019-12-14. Retrieved 2019-12-14.
Brignall, Miles (2015-11-28). "How dare Parcel2Go sell insurance cover for 'no compensation' items?". The Guardian. Archived from the original on 2019-12-14. Retrieved 2019-12-14.
Hayes, Cathy (2014). The Easy eBay Business Guide: The story of one person's success and a step-by-step guide to doing it yourself. London: Constable & Robinson. ISBN 978-1-84528-524-1. Retrieved 2019-12-14.
Matthews, Dan; Collier, Marsha (2006). Starting a Business on eBay.co.uk For Dummies. West Sussex: Wiley. ISBN 978-1-119-99763-4. Retrieved 2019-12-14.
Moules, Jonathan (2010). The Rebel Entrepreneur: Rewriting the Business Rulebook. London: Kogan Page. pp. 98–99. ISBN 978-0-7494-6482-0. Retrieved 2019-12-14.
Sutherland, Mark (2011-12-10). "Special delivery: making a packet from Parcel2Go". The Daily Telegraph. Archived from the original on 2019-12-14. Retrieved 2019-12-14.
Mahamad, Saipunidzam; Sulaiman, Suziah; Leng, Wong Yi (2018). "An Integrated Courier Services Application: A New User Experience". 2018 IEEE Conference on e-Learning, e-Management and e-Services (IC3e). IEEE. doi:10.1109/ic3e.2018.8632652. Retrieved 2019-12-14 – via IEEE Xplore.

Sources with quotes

Robinson, Winifred (2017-09-04). "Parcel2Go: Why some You and Yours listeners feel let down by the parcel delivery service". You and Yours. Discussion about Parcel2Go happens from 28:10 to 33:55. BBC. BBC Radio 4. Archived from the original on 2019-12-14. Retrieved 2019-12-14.
A partial transcript of the BBC episode:
Winifred Robinson: "We've had complaints about a parcel-delivery service called Parcel2Go. It's an online site that gives you price comparison for couriers. You choose one from the site but you don't book it directly. Parcel2Go does that, promising to take the stress off your shoulders by communicating with your chosen courier. Parcel2Go also describes itself as a cheap alternative to the post office. But big problems seem to arise when things get lost. That's what Sean Levin found when he used Parcel2Go to send some clothes and stationary from his old home in London to his new address in Madrid.
[commentary from Sean Levin]
Winifred Robinson: "Well, we checked, and as Sean says, there are scores of complaints online about things that have been lost using Parcel2Go."
...
Winifred Robinson: "Stewart Higgins is an online retail expert at LCP Consulting. Stewart, scores of complaints about Parcel2Go. But is that any different from any other courier site?"
Stewart Higgins: "Well, I think we have to recognize that these couriers are shipping millions of parcels a day, often from one of the country to the other. And typically to do that, they need to go through a series of sortation centers, trunking vehicles, local service centers, and delivery vans. And it is inevitable that in some instances there will be some damage. And it is also inevitable that there will be a degree of loss. In the case of Parcel2Go, as in the other carriers, barcodes are used to track the product as it goes through the courier's network. And if a barcode gets lost or damaged, then actually the courier completely loses track of what that product is or what that parcel is."
Winifred Robinson: "Now Parcel2Go is advertising itself as a cheap alternative to the post office. How cheap is it?"
Stewart Higgins: [answer]
Winifred Robinson:" Is that part of the deal then, that you might not get such a great service and you'll pay a lot less for it?"
Stewart Higgins: "... The majority of their pricing is without any liability for the product. ... Other carriers tend to factor in a level of product insurance into their pricing and that tends to raise their pricing slightly compared to Parcel2Go."
[More discussion]
Brignall, Miles (2015-11-28). "How dare Parcel2Go sell insurance cover for 'no compensation' items?". The Guardian. Archived from the original on 2019-12-14. Retrieved 2019-12-14.
The article notes:
Parcel2Go claims to “take the work out of bulk parcel delivery” and acts as a middleman between customers like you and the standard courier firms it subcontracts the work to. It has built its business around the need for eBay purchasers/sellers to move items around the country. However, it is also a company that is almost impossible to contact by phone – it relies entirely on live chats – and one that features a very long list of exclusions in its terms and conditions.
The “no compensation” list goes on and on, and includes such items as concrete, hampers, pewter figures, posters – and virtually anything else that you might want to receive after shopping on eBay. In fact, the list is so long that we have come to the conclusion that one of the few items it will actually cover is a book – and only then if it’s not an antique.
Perhaps more worryingly, the company is collecting insurance premiums to cover items in carriage, even though it knows that its T&Cs mean it will not pay out for any damage, only if the item does not turn up.
We made a dummy booking this week and it was quite happy to accept an insurance payment for a “no compensation” item. This, in our opinion, is misleading.
Hayes, Cathy (2014). The Easy eBay Business Guide: The story of one person's success and a step-by-step guide to doing it yourself. London: Constable & Robinson. ISBN 978-1-84528-524-1. Retrieved 2019-12-14.
The book notes:
Parcel2Go

This is a one-stop shop for door-to-door courier services. Parcel2Go will be able to provide you with the service you require to deliver items ranging from small packages up to full pallets, in the UK and worldwide, at a competitive price. It offers a selection of service levels, using a variety of suppliers: [list]
Parcel2Go offers a wide range of services to cater for all your requirements. All services obtain a proof of delivery, and are fully insured and tracked. A 'Live Help' service is availale for any queries or questions relating to your consignment. Terms and conditions vary from carrier to carrier.
The book notes:
Parcel2Go is probably the cheapest and most reliable way to employ the services of a courier currently available. With several different carriers and service levels to choose from, they will have an option to suit your requirements.
Matthews, Dan; Collier, Marsha (2006). Starting a Business on eBay.co.uk For Dummies. West Sussex: Wiley. ISBN 978-1-119-99763-4. Retrieved 2019-12-14.
The book notes:
Specifically designed with eBay.co.uk in mind, Parcel2go features a small, manageable range of key services. Unlike Royal Mail, which has features coming out of its cars, Parcel2go offers just four options: Next Day Delivery, 2- to 3-day Delivery, Jiffy Bag packages, and International Deliveries. These services are designed to keep costs down, but you can add insurance to next day deliveries.
Prices range from £6.99 for standard Jiffy Bag delivery to £18.99 for high value goods that have to be there tomorrow morning. Remember to add on VAT when ordering.
[more details]
Moules, Jonathan (2010). The Rebel Entrepreneur: Rewriting the Business Rulebook. London: Kogan Page. pp. 98–99. ISBN 978-0-7494-6482-0. Retrieved 2019-12-14.
The book notes:
Richard Adams-Mercer has proved himself in the world of commerce, and he thinks that price and value go hand in hand for a business owner. His company, Parcel2Go, provides door-to-door delivery using seven of the world's biggest courier groups — and aims to provide clear, simple pricing information to customers. ...
Richard felt he could do better, especially since Parcel2Go, like other delivery companies, uses its own reserves to cover loss and damage. So he got his IT team to set up a system on the company's website that could offer a bespoke insurance quote to customers, based on a description of the item being delivered. Not everything can be insured. For instance, Parcel2Go's system will recognize a phrase such as 'computer monitor' and say that it can insure such a delicate item for loss but not for damage. However, such openness and clever use of price has won over customers, according to Richard. In the first six weeks of the service being offered, take-up of insurance cover increased 25 per cent. The business, based in the northern cover increased 25 per cent. The business, based in the northern English town of Bloton, in 2010 turned over £50m a year, handling in excess of 100,00 transactions a month.
Sutherland, Mark (2011-12-10). "Special delivery: making a packet from Parcel2Go". The Daily Telegraph. Archived from the original on 2019-12-14. Retrieved 2019-12-14.
The article notse:
And getting things from A to B has been the cornerstone of his Bolton-based business empire, which employs about 140 people across its many divisions. The phenomenal success of parcel2go.com, Britain’s largest online parcel delivery service, means it now moves more than two million parcels a year and attracts 18,000 new customers every month. Partnered with most major couriers, it is the first port of call for many small businesses and eBay traders, meaning the chances are that at least one of your Christmas presents will arrive under its auspices, contributing to a turnover that hit £17.5 million in the year to April (up from £12 million the year before), and is forecast to top £22 million next year.
Mahamad, Saipunidzam; Sulaiman, Suziah; Leng, Wong Yi (2018). "An Integrated Courier Services Application: A New User Experience". 2018 IEEE Conference on e-Learning, e-Management and e-Services (IC3e). IEEE. doi:10.1109/ic3e.2018.8632652. Retrieved 2019-12-14 – via IEEE Xplore.
The abstract notes:
With Parcel2Go Mobile Application, the problem of inconveniency of the customer and the inflexibility of services that have in the current courier services will be solved as this application will ease the people who wants to deliver their parcels.
The article has a "System Architecture for Parcel2Go Mobile Application" diagram and a few paragraphs discussing the architecture. The article notes:
The respondents gave positive responses towards the application. Generally, the user interface of Parcel2Go Mobile Application is user friendly and it helps the user to get the estimated quotation of their items that needed to be delivered from different courier services in addition helping those who wants to earn while travelling. The analysis was done gathering the customer’s feedback and personnel’s feed-back respectively with Likert Scale of five-point scale where used which is 1 signifies strongly disagree by the users and 5 signifies strongly agree by the users.
The article notes:
Courier services applications are widely used in the era of rapid technology advancement. The developed applications, Parcel2Go has become important for people who frequently want their items to be delivered, especially for people who are conducting online businesses. The application be able to generate the quotes of selected courier services in one application and enable a price comparison services. The conducted usability study analyse of respondents’ feedbacks shows positive interest. The integrated courier service application implements the concept of service innovation to solve inconvenience of courier service users of getting quotation and the need to travel to post office to drop their items. With the Parcel2Go Mobile Application, the system generate the quotation from different courier services whilst matching up people who needs parcels to deliver from their doorstep to another and people willing to help them and earn while travelling.

There is sufficient coverage in reliable sources to allow Parcel2Go to pass Wikipedia:Notability#General notability guideline, which requires "significant coverage in reliable sources that are independent of the subject".

Cunard (talk) 10:48, 14 December 2019 (UTC)[reply]

Relisted to generate a more thorough discussion and clearer consensus.
Relisting comment: Relisting to allow time for consideration of sources presented later in the discussion.
Please add new comments below this notice. Thanks, North America¹⁰⁰⁰ 05:38, 16 December 2019 (UTC)[reply]

The above discussion is preserved as an archive of the debate. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review). No further edits should be made to this page.