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Introduction

Critical Containment Methodology (CCM) is a system specifically developed for Board of Management Members and Organisation Heads to reduce the risk factors associated with bullying and poor behaviour in the workplace. Originally developed in Australia by Jacqueline Stewart as part of the WorktopiaTM National Workplace Training suite, CCM found its way as a stand-alone model when Miracles Australia Inc ]]. trialled the system to assist their Advocates resolve incidents in the workplace, with the expectation that it would greatly reduce the need for costly legal intervention and unnecessary human suffering.

The evidence base that emerged as a result of the Miracles Australia Inc trials, captured in the Miracles Project Report 'The Era of Psychological trauma, Liability and Litigation' showed a major reduction in workers compensation claims, psychological injury and legal action when CCM was applied at the beginning or during the complaint investigation process.

Critical Containment Methodology (CCM) draws attention to the systemic issues inherent to the management of incidents and complaints and the role that Human Resource areas play in perpetuating the complaint and exposing Organisation Leaders and the Organisation to costly legal suits and damage to reputation. CCM identifies critical points in potentially damaging workplace situations, where intervention at an early stage or at strategic points along the way, can prevent escalation of the issue, reduce the risk of [[Traumatic event (psychological)|Psychological Injury and alleviate the burden of cost placed upon employers, the health system, insurance providers and the community.

History

CCM was developed as part of the WorktopiaTM training suite, a three tiered emotional management system created for the workplace using scientific research in the areas of Psychology and Psychiatry from International Scientists Emeritus Professor Russel Meares, Professor Richard Bryant,and Neuroscience Professor Leanne Williams.

Using data collected from a diverse range of cases in Australia and case studies globally to map the incident management process, Stewart documented a pervasive pattern of inappropriate Human Resource(HR)management practices attached to investigations,resulting in not only in an escalation of the initial incident, but also a major increase in Employer liability and further exposure to trauma for the individual]; and by applying critical containment methodology, employer and employee risk could be greatly reduced.

Critical Containment Methodology was modified in 2009 for use by Miracles Australia Inc. for the Miracles Project, which used the methodology during the trial associated with the project.

Critical Containment Methodology (CCM) is now available to all organisations and regular Luncheon Seminars are held by Miracles Australia Inc. so employers can access the system.

Critical Containment Methodology is evaluated on an individual delivery basis by Attendees and the combined data is used to make any improvements, additions and/or modifications to the system.

The Key

The key to CCM is in identifying the critical points of intervention.

The immediate reaction at the point of incident, or as near to that as possible, is paramount in early resolution. However, there are many points during the complaint conciliation process where CCM can be applied to resolve issues, reduce cost and minimise collateral damage.

Identifying where, when and how to apply CCM, whilst observing a series of what seem circumstantial workplace events, can prevent those events from escalating.

Quick action after a critical event or at any level of event can arrest escalation, lesson the probable impact of psychological trauma and the risk of workers compensation claims and litigation.

Research

In 2009 Miracles Australia Inc. commenced trialling CCM as part of the services offered through their Advocacy program. According to the research produced by Miracles Australia Inc., Australian Employers who apply the system (CCM) at the beginning of, or during the investigation process will greatly reduce legal liability, workers compensation claims and lost time due to absenteeism . According to the evidence base produced by the Miracles Australia Inc. trials, Critical Containment Methodology (CCM) was effective in reducing the risk associated with escalation of the initial incident and the liability associated with incidents in the workplace, for the organisation.

Research undertaken by Miracles Australia Inc. and confirmed through the overwhelming evidence base produced by the Australian National Bullying Enquiry data supported Stewart’s findings that the major flaw in address workplace bullying was failure to identify and address the systemic issues in an organisation. The Lack of data integrity, escalation of original incident due to poor HR Management Practices, inappropriate investigative processes and unlawful procedures were cited in research in recent times..

Application

Critical Containment Methodology is implemented in the first instance through delivery of a two hour seminar for Organisation Heads and Boards of Management. Executives are presented with several real life case studies (past and current) from a diverse range of industry (Government and non-Government. Employers are presented with examples of the legal challenges the current climate presents for Leaders of Organisations and then taken through the critical paths where the application of containment methodology can avoid being caught up in a costly and damaging cycle.