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Prior content in this article duplicated one or more previously published sources. The material was copied from: http://www.ewon.biz/en/Applications/remote-machine-diagnosis.html and http://www.talk2m.com/t2m_whitepaper_webbrokerarchitecture_0111.pdf. Copied or closely paraphrased material has been rewritten or removed and must not be restored, unless it is duly released under a compatible license. (For more information, please see "using copyrighted works from others" if you are not the copyright holder of this material, or "donating copyrighted materials" if you are.) For legal reasons, we cannot accept copyrighted text or images borrowed from other web sites or published material; such additions will be deleted. Contributors may use copyrighted publications as a source of information, but not as a source of sentences or phrases. Accordingly, the material may be rewritten, but only if it does not infringe on the copyright of the original or plagiarize from that source. Please see our guideline on non-free text for how to properly implement limited quotations of copyrighted text. Wikipedia takes copyright violations very seriously, and persistent violators will be blocked from editing. While we appreciate contributions, we must require all contributors to understand and comply with these policies. Thank you. Voceditenore (talk) 09:43, 30 April 2012 (UTC)[reply]

Did a light copyedit

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I did a light copy edit and left the tag in place for someone to check to make sure I added the references correctly. Also, I disagree with the copyright violation comments as stock statements usually are not copyrightable. Check the US Copyright Office for details. There is an extra [ which I could not figure out how to remove. Hopefully, someone can remove the [ for me. Thanks!

Quill and Pen (talk) 20:14, 7 May 2012 (UTC)[reply]

Many thanks for the copyediting and finding the source of the quote! I tweaked your reference a bit, as quotes from books require the exact page number, and should have the publisher listed as well. I also added a reference for the final section.
Re the copyright issue, I'm afraid these weren't "stock statements" of simple facts which cannot be expressed any other way. Below are two excerpts from the pasted material which illustrate the problem:
  • "...When tracking problems or strange behaviour on a PLC controlled machine, it is often difficult or even impossible to correct the problem if it cannot be reproduced by the service staff. In the worst case scenario, the machine needs to be serviced on site to identify the problem, involving a local technician with all the communication, language and accent problems that may arise with the machine builder." (pasted verbatim without attribution from here)
  • "As the Internet grew, it provided an opportunity for free or public long distance communication for remote access. Now combined with cellular technologies that provide wireless communication or DSL based technologies, this offers the market new communication media for accessing devices..." (pasted verbatim without attribution from here, paragraph 2, page 2.)
Best, Voceditenore (talk) 06:16, 8 May 2012 (UTC)[reply]
With those comments I most certainly agree. Also, thanks for the help with the references. I am the new kid in town here so I am learning as I go along. I do enjoy copy editing, and I do enjoy writing, and most of all I appreciate polite intellectual discourse. Many thanks! Quill and Pen (talk) 19:28, 8 May 2012 (UTC)[reply]