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On 26 October 1992 the [[London Ambulance Service]] started to use a new [[computer-assisted dispatch]] (CAD) system, known as '''LASCAD'''.<ref>{{cite web|author=Nick Plant |url=http://www.cems.uwe.ac.uk/teaching/notes/UQI101S2/lascad.htm |title=University of the West of England: ''LASCAD Case Study'' |publisher=Cems.uwe.ac.uk |date= |accessdate=2009-06-11}}</ref> Poorly designed and implemented, its introduction led to significant delays in the assigning of ambulances,<ref>{{cite web|url=http://www.pcw.co.uk/computing/analysis/2073427/emergency-room-london-ambulances-won-crash-again-expert |title=Personal Computer World: Ambulances won't crash again |publisher=Pcw.co.uk |date=12 June 1997 |accessdate=2009-06-11}}</ref> with anecdotal reports of 11-hour waits. Media reports at the time claimed that up to 30 people may have died as a result of the chaos, despite a lack of evidence. The then-chief executive, John Wilby, resigned shortly afterwards.<ref>{{cite web|author=Department of the Official Report (Hansard), House of Commons, Westminster |url=https://publications.parliament.uk/pa/cm199293/cmhansrd/1992-10-28/Debate-1.html |title=House of Commons Hansard debates for 28th October 2002 |publisher=Publications.parliament.uk |date=28 October 1992 |accessdate=2009-06-11}}</ref> This failure is often cited in case studies of poor engineering management.<ref>{{cite web |
On 26 October 1992 the [[London Ambulance Service]] started to use a new [[computer-assisted dispatch]] (CAD) system, known as '''LASCAD'''.<ref>{{cite web |author=Nick Plant |url=http://www.cems.uwe.ac.uk/teaching/notes/UQI101S2/lascad.htm |title=University of the West of England: ''LASCAD Case Study'' |publisher=Cems.uwe.ac.uk |date= |accessdate=2009-06-11 |deadurl=yes |archiveurl=https://archive.is/20120801154413/http://www.cems.uwe.ac.uk/teaching/notes/UQI101S2/lascad.htm |archivedate=2012-08-01 |df= }}</ref> Poorly designed and implemented, its introduction led to significant delays in the assigning of ambulances,<ref>{{cite web |url=http://www.pcw.co.uk/computing/analysis/2073427/emergency-room-london-ambulances-won-crash-again-expert |title=Personal Computer World: Ambulances won't crash again |publisher=Pcw.co.uk |date=12 June 1997 |accessdate=2009-06-11 |deadurl=yes |archiveurl=https://web.archive.org/web/20070927184407/http://www.pcw.co.uk/computing/analysis/2073427/emergency-room-london-ambulances-won-crash-again-expert |archivedate=27 September 2007 |df= }}</ref> with anecdotal reports of 11-hour waits. Media reports at the time claimed that up to 30 people may have died as a result of the chaos, despite a lack of evidence. The then-chief executive, John Wilby, resigned shortly afterwards.<ref>{{cite web|author=Department of the Official Report (Hansard), House of Commons, Westminster |url=https://publications.parliament.uk/pa/cm199293/cmhansrd/1992-10-28/Debate-1.html |title=House of Commons Hansard debates for 28th October 2002 |publisher=Publications.parliament.uk |date=28 October 1992 |accessdate=2009-06-11}}</ref> This failure is often cited in case studies of poor engineering management.<ref>{{cite web |
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|url = http://web.mit.edu/Saltzer/www/publications/Saltzerthumbnails.pdf |
|url = http://web.mit.edu/Saltzer/www/publications/Saltzerthumbnails.pdf |
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|title = Coping with complexity - Jerome H. Saltzer (MIT) |
|title = Coping with complexity - Jerome H. Saltzer (MIT) |
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Revision as of 07:54, 14 December 2017
On 26 October 1992 the London Ambulance Service started to use a new computer-assisted dispatch (CAD) system, known as LASCAD.[1] Poorly designed and implemented, its introduction led to significant delays in the assigning of ambulances,[2] with anecdotal reports of 11-hour waits. Media reports at the time claimed that up to 30 people may have died as a result of the chaos, despite a lack of evidence. The then-chief executive, John Wilby, resigned shortly afterwards.[3] This failure is often cited in case studies of poor engineering management.[4]
References
- ^ Nick Plant. "University of the West of England: ''LASCAD Case Study''". Cems.uwe.ac.uk. Archived from the original on 2012-08-01. Retrieved 2009-06-11.
{{cite web}}: Unknown parameter|deadurl=ignored (|url-status=suggested) (help) - ^ "Personal Computer World: Ambulances won't crash again". Pcw.co.uk. 12 June 1997. Archived from the original on 27 September 2007. Retrieved 2009-06-11.
{{cite web}}: Unknown parameter|deadurl=ignored (|url-status=suggested) (help) - ^ Department of the Official Report (Hansard), House of Commons, Westminster (28 October 1992). "House of Commons Hansard debates for 28th October 2002". Publications.parliament.uk. Retrieved 2009-06-11.
{{cite web}}: CS1 maint: multiple names: authors list (link) - ^ Mike Dahlin. "Coping with complexity - Jerome H. Saltzer (MIT)" (PDF). Advice to systems researchers. Department of Computer Science, University of Texas at Austin. Retrieved 2010-12-02.
Further reading
- Finkelstein, A.; Dowell, J. (1996). "A Comedy of Errors: the London Ambulance Service case study" (PDF). Proceedings of the 8th International Workshop on Software Specification & Design. IEEE CS Press: 2–4.
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