Draft:Connex One
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| Company type | Privately held company |
|---|---|
| Founded | 2013 |
| Headquarters | Manchester, U.K.[1] |
Key people | Nick Mealey (CEO) Richard Mealey (CTO) |
| Products | Omnichannel AI Customer Engagement Software Cloud communication Software as a Service (SaaS) |
Connex One is a SaaS company headquartered in Manchester, United Kingdom.[2][3] The company's primary product is its customer engagement platform.
Overview[edit]
Connex One was founded by brothers Nick and Richard Mealey in 2013.[4][5][6][7][8][9] The company has offices in the US, UK, Spain, Australia, South Africa, Kenya and Nigeria.[10][11]
The company's main product is its customer engagement platform called Connex One which includes features such as Omnichannel, workflows, VoIP, Live Chat, Workforce Optimisation (WFO) and a built in AI assistant and launch of Athena LLMWorkforce Optimisation (WFO) and a built in AI assistant.[12][13]. The platform can be integrated with Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams and other systems.[14][15][16]
In 2016, the company secured an undisclosed amount of investment from from Latium Enterprises.[17]
In autumn 2021, Connex One moved its headquarters to Bauhaus in the Spinningfields district of Manchester. Connex One currently occupies a 17,800 sq ft space across three floors of the nine-storey Bauhaus building.[18][10]
In 2022, Connex One secured £93 Million ($103 Million) in a Series C investment round from private equity firm GP Bullhound. The deal signified an backing in the AI arm of Connex One's platform as well as aiding in the international expansion with subsequent offices opening in Miami, Florida and Melbourne, Australia. Connex One's rapid growth rate following the Series C investment was recognised at the 2022 Northern Tech Awards, in which the company had jumped 7 places from the previous year, to rank at #6 Fastest Growing Technology company North of London.[19][20][21][22][23][24]
Industry recognition[edit]
- Young Entrepreneur of the Year Winner, The Northern Tech Awards, 2018[25]
- #49, Fastest Growing Tech Companies, The Northern Tech Awards, 2020[26]
- Judges’ Innovation Award Winner, The Northern Tech Awards, 2021[27][28]
- #13, Fastest Growing Tech Companies, The Northern Tech Awards, 2021[29]
- Best Use of Artificial Intelligence in the Cloud Finalist, Computing Cloud Excellence Awards, 2021[30]
- #6 Fastest Growing Tech Companies, The Northern Tech Awards, 2022[31]
- Top 50 Businesses Tipped for $1Billion valuation, 2022[32]
- SaaS Company of the Year, Prolific North, 2022[33]
- Tech Entrepreneur of the Year Winner, Prolific North, 2022[34]
- Highly Commended "Best Use of the Customer Voice", Engage B2B Awards[35]
- Tipped for 'Next European Tech Unicorn' Status, Viva Technology 2023[36]
- #13, Fastest Growing Tech Companies, The Northern Tech Awards, 2023[37]
- Tipped for Unicorn Status, Tracxn 2023[38]
- Tipped for Unicorn Status, Tracxn 2023[39]
- Best Rebrand / Relaunch Campaign, Engage B2B Awards, 2023[40]
- Best Client Support Team, Prolific North Tech Awards, 2023[41]
- ^ "Pair of lettings at Manchester's Bauhaus". 20 October 2021.
- ^ "Connex One jumps to 6th in 'Fastest Growing Tech Companies' list – TECHNOLOGY RESELLER". Retrieved 2023-08-29.
- ^ "2023 Top 100 Next Unicorns: Shaping the Next Gen of Tech". vivatechnology.com. Retrieved 2023-08-29.
- ^ Hardaker, Alistair (2018-05-29). "BusinessCloud reveals '35 under 35' tech entrepreneur list". BusinessCloud. Retrieved 2023-08-29.
- ^ Symcox, Jonathan (2022-11-07). "Meet the brothers building a unicorn tech business". TechBlast. Retrieved 2023-08-29.
- ^ Media, Insider (2022-10-12). "Investment in cloud-based customer engagement platform". Insider Media Ltd. Retrieved 2023-08-29.
- ^ Symcox, Jonathan (2018-03-23). "Glorious night for trio of Manchester tech entrepreneurs". BusinessCloud. Retrieved 2023-09-04.
- ^ "Manchester tech firm touted as potential "unicorn" - Prolific North". 2022-06-16. Retrieved 2023-08-29.
- ^ "Enabling next-generation communications with customers". GP Bullhound. 2022-10-10. Retrieved 2023-12-29.
- ^ a b Whelan, Dan (2021-10-20). "Pair of lettings at Manchester's Bauhaus". Place North West. Retrieved 2023-08-29.
- ^ https://craft.co/connex-one
- ^ Blogger, Guest (2022-02-04). "Why WFO is the Key to CX Success in 2022". CX Today. Retrieved 2023-08-29.
- ^ https://pitchbook.com/profiles/company/186699-97#overview
- ^ Enhancing Speech Analytics with Whisper: A Speech Recognition Evaluation - Data Science Festival, retrieved 2023-09-04
- ^ "Smart Customer Support: How AI is Reshaping the Industry • Data Science Festival". Data Science Festival. Retrieved 2023-08-29.
- ^ "Connex One". SourceForge. Retrieved 2023-12-29.
- ^ Robinson, Jon (2022-10-10). "Former Spotify investor helps AI tech firm Connex One raise £93m". Business Live. Retrieved 2023-09-04.
- ^ "Orchard Street completes 31,600 sq ft of lettings at Bauhaus | TheBusinessDesk.com". North West. 2021-10-20. Retrieved 2024-01-05.
- ^ "UK's Connex One bags €105M from GP Bullhound, others; plans to scale global ops | Silicon Canals". 2022-10-11. Retrieved 2023-08-29.
- ^ "Connex One". GP Bullhound. 2022-10-10. Retrieved 2023-08-29.
- ^ Robinson, Jon (2022-10-10). "Former Spotify investor helps AI tech firm Connex One raise £93m". Business Live. Retrieved 2023-08-29.
- ^ "Klarna, Revolut backer GP Bullhound backs £93m Series C for Connex One | AltAssets Private Equity News". 2022-10-10. Retrieved 2023-08-29.
- ^ "DWF advises Connex One on Series C Funding | DWF Group". DWF. Retrieved 2023-12-29.
- ^ Symcox, Jonathan (2022-10-10). "£93m Series C funding for Manchester's Connex One". BusinessCloud. Retrieved 2023-12-29.
- ^ Maguire, Chris (2018-03-23). "REVEALED: The Northern Tech Awards 2018 winners in full". BusinessCloud. Retrieved 2023-08-29.
- ^ Roue, Lucy (2018-03-27). "Manchester hailed for fast growing firms at Northern Tech Awards". Manchester Evening News. Retrieved 2023-08-31.
- ^ Media, Insider. "Winners of 2021 Northern Tech Awards announced". Insider Media Ltd. Retrieved 2023-08-29.
- ^ "Winners of 2021 Northern Tech Awards announced".
- ^ "Northern Tech Awards reveal top 100 list". 22 October 2021.
- ^ "Who made it big at the Cloud Excellence Awards 2021?". 23 September 2021.
- ^ "Connex One jumps to 6th in 'Fastest Growing Tech Companies' list – TECHNOLOGY RESELLER". Retrieved 2023-08-29.
- ^ Symcox, Jonathan (2022-06-19). "Meet the 50 tech startups tipped for $1bn valuations". BusinessCloud. Retrieved 2023-08-29.
- ^ "The Prolific North Tech Awards 2022: The Winners - Prolific North". 2022-10-28. Retrieved 2023-08-29.
- ^ "The Prolific North Tech Awards 2022: The Winners - Prolific North". 2022-10-28. Retrieved 2023-08-29.
- ^ "2022 Engage B2B Awards Finalists". www.engageb2bawards.com. Retrieved 2023-08-31.
- ^ "2023 Top 100 Next Unicorns: Shaping the Next Gen of Tech". vivatechnology.com. Retrieved 2023-08-29.
- ^ "Northern Tech Awards 2023". GP Bullhound. 2022-12-20. Retrieved 2023-08-29.
- ^ Tracxn, Website (2023-01-12). "Emerging Startups 2023: Top Vertical Business Intelligence Startups". Tracxn.com. Retrieved 2023-08-29.
- ^ "Manchester tech firm touted as potential "unicorn" - Prolific North". 2022-06-16. Retrieved 2023-08-29.
- ^ "Engage B2B Awards - Winners". www.engageb2bawards.com. Retrieved 2024-01-14.
- ^ "Tech Awards - 2023 Winners - Prolific North". 2023-11-06. Retrieved 2024-01-14.
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